About us.
AD Virtual Solutions, your premier call center partner based in Canada. We specialize in delivering exceptional customer service and innovative virtual solutions tailored to meet the unique needs of businesses across various industries. Our dedicated team of professionals is committed to providing top-notch support, ensuring that your customers receive the attention and care they deserve.
★ ★ ★ ★ ☆
Average rating of 4.4, based on over 1,400 reviews
15+
Years of Experience
With over 15 years of experience in the industry, AD Virtual Solutions combines expertise and innovation to deliver outstanding customer service. Trust us to leverage our knowledge for your business success.
29k
Total Customers Served
Join the ranks of our satisfied clientele—AD Virtual Solutions has proudly served over 29,000 customers, delivering exceptional support and building lasting relationships every step of the way.
153+
Clients
Delivering exceptional customer experiences and building lasting partnerships with businesses of all sizes. Trust us to handle your customer service needs with care and expertise.
Area of Practice
01
Sales and Lead Generation
Drive revenue growth with our expert sales teams, converting leads into loyal customers and building strong relationships.
02
Customer Service and Support
Deliver exceptional customer experiences with our empathetic and knowledgeable teams, providing 24/7 support and resolving issues promptly.
03
Technical Support and Troubleshooting
Our experts provide technical assistance and resolve complex issues efficiently, ensuring minimal downtime and maximum productivity.
04
Appointment Scheduling and Booking
Streamline appointment scheduling and booking with our efficient processes, ensuring timely follow-ups and reduced no-shows.
05
Order Taking and Fulfillment
Handle customer orders with ease, ensuring accurate and timely fulfillment, and boosting customer satisfaction.
06
Market Research and Survey
Gather insights and actionable data through our market research and survey services, helping you make informed business decisions and stay ahead of the competition.
Our Amazing Team
Meet our dedicated team members, the backbone of our service excellence. With diverse skills and unwavering commitment, they work collaboratively to deliver outstanding support and ensure every customer interaction is a positive experience.
Demi Abogmail
CEO
Our CEO plays a crucial role in steering the company towards growth and success. In addition to setting the strategic direction, She oversees public relations efforts, building and maintaining strong relationships with clients, stakeholders, and the media. Demi ensures effective communication of the company’s brand message, handles crisis management, and represents the organization at industry events, all aimed at enhancing the company’s reputation and fostering trust with partners and customers.
Hossam Tag
Operation Manager
Our Operation Manager oversees daily operations, ensuring efficiency and quality service delivery. He coordinates team performance,analyze key metrics, and foster an environment that enhances both agent productivity and customer satisfaction.
Kawthar
HR,Training Lead
Kawthar plays a vital role in equipping our agents with the skills and knowledge they need to excel. She develops and delivers comprehensive training programs, focusing on customer service techniques, product knowledge, and operational protocols, while fostering a positive learning environment that enhances agent performance and ensures exceptional service to our customers.